At Noblemiri, we want you to love your purchase. If something isn't right, here is how to get help.
Return Eligibility and Conditions
To be eligible for a return, your item must be in the same condition that you received it: unworn, unwashed, unaltered, and with all original tags and packaging intact.
Please note that specific return windows, shipping cost responsibilities, and non-returnable item categories depend on the nature of your issue. The sections below detail the process for each scenario.
Wrong Item Received
If you received an item different from what you ordered, please contact us immediately. You do not need to pay for return shipping in this case.
What to do:
- Email us at vine@noblemiri.shop with your order number.
- Include clear photos of the item you received and the shipping label.
We will review the evidence and provide instructions for returning the incorrect item. Once the return is verified, we will ship the correct item or issue a refund.
Changed Your Mind
If you wish to return an item because you changed your mind, please note that return shipping costs are typically borne by the customer unless local laws state otherwise.
What to do:
- Ensure the item is unworn, unwashed, and in original packaging.
- Contact us via email to request a return authorization.
- Ship the item to the address provided in our response.
Refunds for change-of-mind returns are processed after the returned item is received and inspected.
Lost Package
If your tracking information shows the package was delivered but you cannot locate it, or if the package is lost in transit, please allow 7–12 business days (our standard shipping time) plus a few days for carrier updates before reporting.
What to do:
- Check with neighbors or your local mail carrier.
- Email us at vine@noblemiri.shop with your order number and details of the issue.
We will initiate an investigation with the carrier. Resolution may include a replacement shipment or refund, depending on the carrier's findings.
Damaged Item
If your item arrived damaged, please notify us as soon as possible. Do not discard the packaging or the damaged item.
What to do:
- Take clear photos of the damage and the original packaging.
- Email these photos along with your order number to vine@noblemiri.shop.
We will assess the damage and determine if a replacement or refund is appropriate. Return shipping for damaged items is covered by Noblemiri.
Exchanges (Size, Color, Style)
We do not currently offer direct exchanges for different sizes, colors, or styles. If you need a different option, please place a new order for the desired item and return the original item according to the "Changed Your Mind" process above.
Alternatively, you may contact us to discuss availability, but note that new items are not reserved until purchased.
How to Initiate a Request
All return, refund, or issue requests must be initiated by emailing vine@noblemiri.shop. Please include:
- Your order number.
- A description of the issue (wrong item, damaged, lost, etc.).
- Relevant photos if applicable.
Do not ship items back without first receiving authorization and instructions from our team.
Processing After Review
Once we receive your return or evidence, our team will review it within 1–3 business days (our standard processing time).
If approved:
- Refunds: Will be issued to the original payment method. Bank processing times may vary.
- Replacements: Will be shipped out after approval.
We will notify you via email when your request has been processed.
Contact Us
Noblemiri
IRVINE CONSULTANCY LIMITED
79 SUNBURST DRIVE, NUNEATON, UNITED KINGDOM, CV11 6YQ
Email: vine@noblemiri.shop
We typically respond within 1–2 business days.